Returns & Refunds

Returns & Refund Policy

We hope you love your Mae Reed Interiors order but we understand that sometimes when you receive an item it may not be quite right and you'd like to return it. Please read the following regarding our returns policy.

Returning an item

If you wish to return an item please notify us within 14 days of receiving your order or your order being available for collection. You can notify us by emailing maereedinteriors@gmail.com. Once you have contacted us to notified us of of your return, please post your return to:

Mae Reed Interiors

Mae Reed House

Valley View

Brynmawr

Gwent

NP23 4SN

Returned items must be received by us within 30 days of the order being delivered to you or ready for collection. If 31 days or more have gone by since your purchase, unfortunately we cannot offer you a refund or an exchange.

Please include a copy of the order confirmation in your returns parcel so we can identify it when it arrives with us. If you cannot print a copy of your order confirmation, please include a letter detailing your name, address, email address, daytime telephone number and what you are returning and if possible, your reason for returning.

Once your return is received and inspected by us, we will send you an email to notify you that we have received your returned item

Items eligible for return

To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds

Once your return is received we will notify you of the approval or rejection of your refund. If the refund is approved, your refund will be processed within 14 days of the return being received by us. A credit will automatically be applied to your cred/debit card or original method of payment. Delivery costs will not be refunded where items are returned.

Late or missing refunds

If you are concerned that you haven't received your refund after following all of the above steps, first check your bank account again then we advise that you contact your credit/debit card company - it may take some time before your refund id officially posted. Next contact your bank there is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, please contact us at maereedinteriors@gmail.com.

Returning a faulty item

We anticipate that our products received are as described and in immaculate condition, as every order is meticulously checked & packed, however, in the unlikely event that you receive a defective or damaged item, please notify us as soon as possible. You can notify us at maereedinteriors@gmail.com. We can replace items if they are defective or damaged if we have the stock available to replace like for like. Depending on where you live, the time it may take for your replaced product to reach you may vary. In the event that a product that is defective or damaged is sold out or discontinued on our store, or if you choose, we will refund the value of the defective products and standard return shipping costs. If the defective item was the only item that was originally ordered. we will also refund the standard delivery cost of posting the order to you.

Return shipping costs

You will be responsible for paying shipping costs for returning any unwanted items. Return shipping costs for unwanted items are non-refundable.

Please do ensure you keep a copy of your proof of postage, as we are responsible for your parcel only when it has been received by us. Items lost in transit will not be treated as returned.

If you are returning an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Gift wrap cost

If you are returning items that have been gift-wrapped using our gift wrap service, we will not be able to refund the cost of using the gift wrap service.